Non-Warranty Shop or Field Service rate is $135 per hour + $50 per hour of travel time to the job site.
A flat rate of $25 will be charged for shop supplies on each job.
A $250 diagnostic charge will apply for any estimates that are done that do not result in ARM completing the work.
An estimate will be given for work to be performed. However, this estimate may vary based on new problems that are found during the repair. Customer Authorization for additional repair items is required.
All Field work requires a $500 credit card hold until work is completed. If work is determined as warranty the customers card will not be charged. If work is determined it’s not warranty the card will be charged in the amount of $500 plus parts that were used.
Please note that these rates are for normal work hours of 7am to 3pm Monday-Friday. Emergency service outside of these hours will incur an additional flat rate of $250.
Warranty Work – All warranty work MUST be scheduled through ARM in writing. If ARM chooses to send the truck to a dealer or service center for repair work a written estimate must be sent to ARM for approval. The estimate must be approved before work is completed or ARM may not pay for the warranty work.
